Frequently Asked Questions
What is the production time for my dress?
Our dresses are made to measure in our atelier. Production can take up to 8 weeks from the date your order is confirmed.
Your dress may be completed sooner, but we recommend always allowing up to 8 weeks. This timeframe applies to production only; delivery time is additional.
What information do I need to provide for my order?
When placing your order, you must select the child’s actual age and provide all the measurements requested on the product page.
A “Measurement Guide” is available on each product page to assist you.
Without the requested measurements, your order cannot be confirmed or sent for production. The production timeframe begins only once all the necessary information has been received and your order has been confirmed.
I need help taking measurements. What should I do?
We are here to help. If you have any questions, contact us at aylanaceremonie@gmail.com, and we will help you take your child’s measurements correctly.
Can I modify my order?
Contact us as soon as possible if you wish to make a change.
Once your order has entered production, no changes can be made, particularly to measurements, size, design or customisations.
Please check all the information provided carefully when placing your order.
I would like a dress that is not in the collection. Is this possible?
Yes. For any design that is not available in our collection, please visit the “Create My Design” section to tell us about your project.
Can I cancel or return my order?
As our dresses are made to measure according to the measurements and customisations provided, they cannot be cancelled or returned.
Do you deliver throughout Europe?
Yes. We currently ship orders throughout Europe. Delivery times vary depending on the destination country and carrier.
How can I track my order?
Once your order has been dispatched, you will receive your tracking number and a link to the carrier’s website by email so you can track your parcel.
What should I do if I entered the wrong delivery address?
Contact us as soon as possible. If your order has not yet been dispatched, we will do our best to change the address.
Once the parcel has been dispatched, we cannot guarantee that a change will still be possible.
What should I do if there is a problem with my dress upon delivery?
Contact us at aylanaceremonie@gmail.com, providing your order number and photos showing the issue. Our team will review your request as soon as possible.
✨ We usually respond within 24 to 48 business hours.